Refund & Return Policy
Last Updated: December 24, 2025
At Gnad Coffee, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which products may be returned or refunded.
By purchasing from Gnad Coffee, you agree to the terms outlined below.
1. Return Eligibility
You may submit a return request within a maximum period of four (4) weeks from the date you receive your order, subject to the following conditions:
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The item must be unused
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The item must be in its original condition, exactly as received
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The item must be in its original packaging
Returns that do not meet these conditions may not be accepted.
2. Non-Refundable & Non-Exchangeable Items
Please note that coffee beans (The Beans) are non-refundable and non-exchangeable under any circumstances.
This includes, but is not limited to, opened, unopened, or sealed bean products.
3. Return Request Process
To initiate a return request, please contact us through:
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The Contact Us page on our website
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Email or WhatsApp support
Once your request is reviewed, we will provide further instructions if the return is approved.
4. Refunds (If Applicable)
If your return is approved and received in acceptable condition:
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Refunds will be processed using the original payment method
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Processing times may vary depending on your payment provider
Shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.
5. Exchanges
Exchanges are subject to product availability and the same return conditions outlined above.
Coffee beans are not eligible for exchange.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately upon receipt with relevant details and photos so we can assist you promptly.
7. Changes to This Policy
Gnad Coffee reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
For questions or assistance regarding returns or refunds, please contact us via the Contact Us page, email, or WhatsApp.
